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 PERSOMA > 21st Century Employee Assistance Partners > Core services
- EAP Core Technology
- Consultation with, training of, and assistance to work organization leadership seeking to manage the troubled employee;
- Confidential and timely problem identification/assessment services for employee clients with personal concerns that may affect job performance;
- Use of constructive confrontation, motivation, and short-term intervention with employee clients to address problems that affect job performance;
- Referral of employee clients for diagnosis, treatment and assistance, plus case monitoring and follow-up services;
- Assistance to work organizations in providing support for employee health benefits covering medical and behavioral problems, including, but not limited to, alcoholism, drug abuse, and mental and emotional disorders;
- Identification of the effects of EAP services on the work organization and individual job performance;
- Critical Incidence Stress Debriefing.
- Work Life Training and Education
- Wellness seminars;
- Educational programs in areas of interpersonal issues at work;
- Retreats in team building, workforce effectiveness, leadership development.
- Partnership between EAP and Organization to Increase Workforce Effectiveness
- Building relationship between EAP and leadership and workforce to understand the organizational culture;
- Serve as a confidante to leadership, management and staff to address organizational and cultural issues;
- Broker needed services that are best provided by a specialist outside of the realm of EAP expertise.
- Unlimited Access to Professionals for Initial Assessment and Recommended Action Steps
- Timely consultation
- Availability – “first number to call” for workforce concerns
- Local and regional understanding of work cultures
- Single-source response
- Leader-to-leader responsiveness
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